Cancellation policy and privacy statement

Cancellation policy and privacy statement

Would you like to make use of your right of objection pursuant to Art. 21 of the European General Data Protection Regulation (GDPR regulates data protection and the handling of personal data)? Then please follow the instructions of the data protection instruction under point 9 „Revocation / right of objection“. To the privacy policy.

Would you like to exchange / complain about an article or send it back?

Please simply send us your articles including the revocation form. We process the return immediately and refund you the money of the returned goods or exchange your article. In the case of a complaint, we will pay the shipping costs for you. After submitting the form (online also possible) we will create a shipping label for you.

To our online form

Alternative: Download the print version

The return address is: Enders und Schneider GbR, Waldstraße 15b, 65329 Hohenstein, Germany.

Revocation instruction

Right of withdrawal You have the right to revoke this contract within fourteen days without giving reasons. The withdrawal period shall be fourteen days from the date on which you or a third party other than the carrier designated by you took possession of the goods. In order to exercise your right of withdrawal, you must inform us Enders & Schneider GbR, Waldstraße 15b, 65329 Hohenstein, of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post). You can use the attached sample revocation form, which is not mandatory. You may also electronically complete and submit the sample withdrawal form or other unambiguous statement on our website If you make use of this option, we will immediately send you an e-mail confirming receipt of such a revocation. In order to comply with the revocation period, it is sufficient for you to send notice of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse to refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is earlier. You shall return or deliver the Goods to us or to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this Contract. The period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for testing their condition, properties and functionality.

If you wish to cancel the contract, please fill out this form and return it to us by email or post, or use the online form: Download the print version